Welcome to official website of Kushtia Municipality.
Call Centre
-ensuring access to information
Kushtia Municipality, Kushtia
Access to information is one of the fundamental rights of the people, these days. With that great optimism, the present Mayor of Kushtia Municipality, Anwar Ali has introduced a “Call Centre” in the Municipality in April 21, 2009. Besides getting all type of municipal information, the city people are also making complaint regarding different municipal services and receiving quick response from the municipal authority through this Call Centre. Visioning Digital Bangladesh, this Call Centre is also working for provisioning justified on-line services for the city people. The official website of the municipality is managed and updated regularly by this Call Centre. Let’s get some information about this Call Centre –

Date of Inauguration :April 21, 2009
Telephone :071-71674
Cell :01733-729696
E-mail :callcentrekp@gmail.com
Website : www.kushtiamunicipality.org
No. of Complaint received : 1589 (Till June, 2013)
Complaint Resolved : 1430 (Till June, 2013)
Working Procedure :Complaint has been received through telephone, cellphone and email with the name, address and cell no. of the concerned stakeholder. After receiving the complaint, it is being posted to the complain register and send it to the concerned section or department. After resolving the problem by the concerned section or department, the complaint has been marked as “Resolved” in the complain register with the signature of the concerned stakeholder. After that, the resolvation is being ensured and cross-checked by making telephone call to the concerned stakeholder.   

The jurisdiction of this Call Centre has been expanding day by day as the involvement of the city people with this Call Centre is increasing. That is why; the municipality is trying to establish a modern “One-stop” service system for the city people under the dynamic guidance and supervision of the father of the city, Mr. Anwar Ali.

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